If you are not completely satisfied with your purchase, return it to Glass Dimensions within 45 days of the date of purchase for a refund, exchange, or store credit. Glass Dimensions must receive the item(s) in their original sellable condition. Glass Dimensions will refund the original product price paid plus tax (if applicable). In order to avoid delays, please follow the procedures outlined below.

1. Return Merchandise Authorization(RMA) Number

To return or exchange an item, you must notify Glass Dimensions by email or phone. To notify us via email, send an email to returns@glassdimensions.com with your original order number in the subject line. In the body of the message please indicate the best way for us to contact you. To notify us by phone, please call (800) 977-8225 or (978) 768-7984. You will be provided with a Return Merchandise Authorization Number as well as an address to which the item(s) should be sent and a recommended carrier for shipment.

2. Prepare package for shipment

Please pack the item in its original gift box and then place this gift box into a sturdy, exterior container filled with sufficient cushioning on all six sides of the gift box for transport. The Return Merchandise Authorization (RMA) Number must be clearly marked on the outside of the exterior container. You are responsible for the costs of and arrangements for the shipment of the items being returned. You must take reasonable care to ensure that the items are not damaged during their return as well as obtain sufficient insurance to cover the purchase price of the item(s) being returned in case of damage during return shipment.